Terms of Service

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These Terms of Service will be effective from 24.01.2025.

§ I. Preamble

  1. These Terms of Service, also referred to as “general conditions” represent all the clauses incorporated in this document, regardless of their designation or form, which regulate the relations between the service provider, also called the “Administrator” and the users of all services, products, websites, games, content provided through the interface chosen by the user, regardless of whether it is an online platform, mobile application or any other software, collectively referred to as “Products” and / or “Services”, provided and administered by Casualino JSC.
  2. These Terms of Service do not apply to any other third-party services or websites linked or integrated into any service, product or website provided and administered by Casualino JSC. These third parties have the legal obligation and the right to adopt their own Privacy Policies and Terms of Use, without the consent and approval of Casualino JSC, and to announce them in a public and generally accessible place so that any user can become familiar with them. The omission of a third party to arrange its relations with users in the necessary order and to provide service users with access to its general conditions does not entail the responsibility of Casualino JSC, regardless of the degree of integration of the services.
  3. When these terms mention “Casualino JSC”, “Casualino” “we,” “us”, “our”, “ours” or “Administrator” it refers to the Casualino company.
  4. By registering to Our web pages and applications, Users declare that they are aware, understand, and accept in full all the following and every specific provision of these Terms of Service and that they meet the requirements to be users of the services provided. “Users” within the meaning of these Terms of Service are all individuals entitled to registration under the terms of Section II below.
  5. All services, products, websites, games, content, together referred to as “Products” and/or “Services” are owned by Casualino JSC, a joint-stock company incorporated and existing under the laws of Bulgaria, registered in the Commercial Register at the Registry Agency with UIC 202985794, having its seat and address for correspondence in Bulgaria, 9000, Varna, 58 Debar str., 8th floor.
  6. These current General Terms of Service have been drawn up by the Administrator and may be amended and/or supplemented only (a) by mutual consent of the User and Administrator expressed in written form, or (b) unilaterally by the Administrator. In the first case (a) the amendment has the force and effect only in relations between the Administrator and the specific User and does not apply to other Users. In the second case (b) the amendment enters into force for all registered Users after publication of the amendment. We may also publish additional notices on social network pages, and on other our websites.
  7. Bulgarian and European legislation which regulatеs the activities of the Administrator applies to these current Terms of Service and all relations between the Administrator and Users in relation to the use of our Products and other services provided by Us including relations regarding the correspondence between the Administrator and the user of the services.
  8. All claims related to the use of our products and / or arising between Users and the Administrator, according to and / or in connection with these Terms of Use, including disputes arising from or regarding their interpretation, invalidity, performance or termination of the relationship between the User and the Administrator, as well as discussions about filling gaps in the Terms of Use or adapting them to new circumstances, should be resolved by mutual voluntary agreement between the parties, expressed in written or oral correspondence. In the event that the parties do not reach such an agreement, the disputes should be resolved using the alternative dispute resolution (ADR) procedure, according to REGULATION (EU) No. 524/2013 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 21 May 2013 on online resolution of consumer disputes and for amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ORS for consumers) and art. 181c of the Consumer Protection Act. Users can submit their complaints to the “Center for Alternative Dispute Resolution “NAIS” to the National Association for Out-of-Court Settlements” in its capacity as an alternative dispute resolution body within the meaning of the provisions described abovе or to any other competent alternative disputes body. Users can submit their complaints electronically at www.nais.bg, as the procedure for handling complaints is described in detail in the general conditions for handling consumer complaints from the Center for Alternative Dispute Resolution to the National Association for Out-of-court Settlements /NAIS/.

§ II. Terms of registration

  1. The following individuals have the right to register to our Products:
    1. (i) individuals who are at least 18 years of age (or respectively – are of legal age under the laws of their country of residence, from which they access our Products), and provided only that such persons are not under restraint and/or whose ability to understand and direct their actions is not otherwise limited.
  2. Individuals who do not meet the above conditions are not entitled to register for Our Products. By completing the process of registration for Our Products, each User states that they comply with the requirements of Art. 1. If the administrator subsequently finds out that the User within the meaning of the preceding sentence is not eligible for registration, the Administrator may, without any prior notification to the User, cancel the registration and the respective User account and take away all accumulated virtual items associated with that User account at the time.
  3. If a legal entity is registered, the registration should be carried out only by individuals who legally represent it or are explicitly authorized to represent it. If a person without representative authority carries out the registration, this person assumes all obligations related to the registration as his own and shall carry them out at his expense.
  4. We are working constantly to improve our services and develop new features to make our Products better for you and our community. As a result, we may need to update these Terms periodically to accurately reflect our services and practices. Unless otherwise required by law, we will notify you (for example, by email or through our Products) after publication of the amendment and give you an opportunity to review them in detail. Once the updated Terms are in effect, you will be bound by them if you continue to use our Products. If some of these conditions are amended and/or supplemented, and the User does not agree with them, the latter is obliged to inform in written form the Administrator of Our Products immediately or request from the Administrator to delete their registration and their account and incur all related potential adverse effects arising thereof (incl. the possible loss of virtual in-game attributes). In case the User has not notified in writing the Administrator for his disagreement and/or deletion of their registration or has not taken the necessary measures to remove their registration and account it is considered that the User agrees fully with the amendment and/or supplement of these Terms of Service. We will treat the continuation of usage of Our Products or any online games of ours as a conclusive action of acceptance of these changes from their effective date as shown above.
  5. Registration to Our Products and its termination are voluntary (except for compulsory termination with punitive character – i.e. see Section § VII. “Ethics and User behavior” below) and depend solely on the will of the User.
  6. Registration to Our Products is free. The only condition is to meet the User requirements and conditions within the meaning of these Terms of Service and declare full and unconditional acceptance of these Terms of Service by registering and using our services.
  7. In the process of registration all Users must complete a registration form with the minimum necessary and optional content. Proper completion of the minimum required content is a prerequisite for successful registration of the User. The fields with optional content are filled in upon the will and at the independent discretion of the User.
  8. By registering Our Products each User declares that he/she agrees and does not object to the provision and processing of personal data provided in the registration process, or which they will subsequently provide – during the use of services provided by Our Products. For more details, please read our Privacy Policy.
  9. Data provided by any User upon registration is considered complete and correct until proven otherwise. All Users registered to Our Products are responsible for the accuracy and the integrity of the data provided in relation to their registration. The Administrator reserves the right to edit the information provided upon registration by each User, to delete that part of it which in his own independent judgment is contradicting the rules of these General Terms and/or conflicts morality. Any abuse of personal data of third parties by a user will be considered as a breach of the present general terms and conditions and will lead to the termination of the registration of the user who misused personal data as Casualino reserves the right to refer the competent state authorities for the violation committed by the user.
  10. Some of the data provided by the User upon registration, the data from the profile of the User, as well as any other information that the Administrator possibly deleted under the previous provision, may be visible to other registered Users. For more details, please read our Privacy Policy.
  11. The User has the right to change and update the personal information that is designated for the purpose of creating their profile at Our Products at any time. User’s right to make such changes is applied to the analogous application of the requirements mentioned above (including but not limited to: availability of minimum information, necessary requirements for the spelling and length of Username and more).
  12. By registering to Our Products, each User states and declares to respect the personal space of other Users and not to make racist, xenophobic and discriminating statements and shall not (a) violate, impair or otherwise harm protected by copyright, trademark or other intellectual property rights of others; (b) reveal trade secrets, unless their own trade secrets unless the disclosure shall be made with the consent of the owner; (c) disseminate content that is offensive, offending public decency, indecency, pornographic, violent, obscene, provokes hatred and intolerance, aggressive or otherwise violates laws and/or protected rights and legal interests of other individuals; (d) distribute any content that contain viruses, Trojan horses, worms, time bombs or other computer programs, algorithms or computer practices or any other kind of harmful software that is likely to damage, disrupt or otherwise adversely affect the functional life of Our Products, the games offered there, as well as the technical means to access the Products by other Users. We are under no obligation to monitor User Content. In some cases, described in our Privacy Policy (most important to provide a safe environment to our users), we may monitor or disclose your information including user content. You should be aware of the potential risks of using a service which includes extensive User Content. User Content may be inaccurate, out of date or otherwise inappropriate. We do our best to secure a safe and pleasant environment, but we cannot guarantee that Users will comply unconditionally with our Terms of Service, rules or that they will behave appropriately while using our services. You should not assume that a person is who he or she claims to be. In your own interests, you should not attempt to contact any User outside Our Products.

§ III. Account

  1. Upon successful registration to Our Products each User opens an account. “Account” within the meaning of the preceding sentence is the aggregate of data that the User provides for registration by which he is uniquely identified within the system of Our Products, including all acquired virtual items upon and/or in connection with the participation of Users in games offered within Our Products.
  2. Every User may hold only one account. It is considered that the owner of the account is the owner and/or holder of the email used for the registration of the User and/or the social network account used to connect. Any possible written and/or oral agreements to the contrary have no binding effect to the team supporting Our Products.
  3. Access to each account is carried out:
    • using the correct combination of (a) Username (selected from each User in the registration process and must meet at least the following conditions: can include only digits, underscores and letters and must have a minimum length of at least 3 (three) characters and a maximum length of not more than twelve (12) characters and is not identical with the Username of an already registered User) and (b) access password (created upon registration personally by each User and must meet at least the following conditions: minimum password length: 6 (six) characters and a maximum length of 20 (twenty) characters). After the successful initial registration each User can change the access password for their preferences, but in all cases – taking into account the above mandatory requirements. You agree to keep your password safe at all times and not to disclose it to any other person. You are responsible for the activities of all persons who use your password to gain access to your account.
    • or through your account with certain third-party social networking services, such as Facebook or Google.
  4. Each User undertakes not to disclose their password to any third party and is responsible to create all necessary conditions for the application of high standards of information security so that third parties do not have unauthorized access to their password or to Our Products, using their account. To avoid misunderstandings the support team of Our Products undertake no liability associated with improper access to your account by anyone other than you and without your express consent, and/or as a result of such unauthorized access your account it is significantly altered, deleted or removed in any other way, or if the accumulated virtual attributes be used by a person without a right of access for purposes other than yours.
  5. In addition, the administrator is not responsible if a third party acquires the user’s username and / or password and uses them to obtain information, change or delete the user’s user profile. In addition, the administrator shall not be liable to the user for any direct, indirect or incidental damages, including but not limited to, damages for lost profits, reputational damage, loss of data or any other losses, resulting of:
    1. the use or inability to use our products, regardless of the factor that creates this inability.
    2. statements or actions of third parties in connection with the services of our products, or those directed at other users of services.
    3. other circumstances related to the services offered on our products.

§ IV. Products content

  1. All games and services offered on the Products, including appearance, design, program code, methods of construction and operation, are protected by the Copyright and Related Rights Act and the Trademark and Geographical Indications Act – constitute a subject of copyright and related rights and are the exclusive property of the Administrator. Users may copy portions of the content for personal use only, if they do not infringe on trademarks and copyrights listed in our products. It is prohibited to save parts of the web pages without the prior written consent of the administrator, regardless of the form in which it is done.
  2. All trademarks, logos, and characters featured on the site are either property of Administrator or used with the express consent of the owners of these trademarks, logos and signs. It is forbidden for Users to perform any action that may lead to a violation of intellectual property rights related to these trademarks, logos, and signs. In particular, in order to avoid misunderstandings, it is expressly stated that the provision of an opportunity to use the page and its contents by Users does not constitute any authorization or license to use the trademarks, logos, and signs posted on it.
  3. Any attempts by Users to modify the content of Our Products are strictly prohibited, such as adding content which is not necessary for registration purposes and has not been approved in advance by the Administrator and/or changing the rules for participation in games, including by offering bets, within the meaning of the Bulgarian Gambling Act and respectively any acts or omissions to act by Users that may result in any change to the non-gambling nature of the games offered on Our Products.
  4. Our Products may contain links to other webpages, domains, mobile applications, social networks and other webpages, domains, mobile applications, social networks may contain links to Our Products. These other webpages, domains, mobile applications, social networks are not under the control of the Administrator and the team supporting Our Products, so the Administrator does not bear any responsibility for the security of operation and protection of personal data offered by such other third parties. Visiting these pages by links on Our Products shall be entirely at the responsibility and risk of each individual User.

§ V. Participation in games

  1. The games offered for use on Our Products, are not considered ‘gambling’ under the Bulgarian Gambling Act. All games available for use on Our Products serve for recreation and entertainment, a demonstration of dexterity and skills or are with cognitive purpose.
  2. Using our products is free of charge. Our products offer different game modes. Participation in some of the game modes is free. To take part in other game modes on Our Products, various additional in-game contests, tournaments, as well as to receive some additional functionalities, Users must register an account and use virtual attributes. They are in-game attributes which have no intrinsic value in any currency and do not constitute “electronic money” within the meaning of the Law on Payment Services and Payment Systems and cannot be “cashed out” in any way, and also cannot be offered as means of payment or as a material reward neither by users of our services nor by third parties. They represent only virtual equivalents that pay for the use of the services in the games on our Products by each User. The virtual attributes associated with each User’s account do not bear interest, regardless of the period within which they have not been used by the User.
  3. During the initial registration, the Users receive a certain amount of virtual attributes for free from the Administrator, and according to these Terms of use and the rules of Our Products they can receive bonuses of additional virtual attributes. The Users can buy additional virtual attributes as they wish.
  4. Virtual attributes can be purchased through the provided payment systems through the form of buying virtual attributes included in the games. The variety of payment methods depends on the selected country and platform.
  5. Exact details of payments are posted on Our Products and may be amended periodically unilaterally by the Administrator. Any such amendment enters into force and becomes binding for the Users with immediate effect.
  6. The Administrator shall not be liable if due to the entry of incorrect money transfer data, any payment made by a User is not transferred to the accounts of the Administrator and consequently the User account of this person is not credited with the appropriate amount of virtual attributes. Since payments are made through third-party payment systems, which are outside the control of the Administrator, it is possible that there is a period from the moment of payment by the User until the receipt of the corresponding amount by the Administrator respectively the subsequent credit of the User account with the respective amount of virtual attributes, the duration of which cannot be foreseen. In connection with this, the Administrator cannot be held liable for any delays within the meaning of the preceding sentence, neither can he be held liable for interest, although in the period between the time of payment and the moment of crediting the account of the User with the appropriate amount of virtual attributes, the User will not be able to use that amount of virtual attributes. The administrator is also not responsible for any additional bank conversion fees or transfer fees charged by the bank/payment system used by the user as well as for rules for debiting specific to the payment system used by the consumer. In case of receipt of an insufficient amount by the administrator, because of charging fees and/or conversion fees by a bank/payment system, the Administrator reserves the right not to provide the offered product until the full amount is paid. The Provider of the payment system may, at its own discretion, refund amounts overpaid by the user, in case due to specific rules of the payment system chosen by the user, the user is charged a higher amount, due to reasons beyond the control of the Administrator. In any case, the user is obliged to familiarize himself with the terms and conditions of the bank and the bank card he uses, as well as the terms of use of the payment system he has chosen. The Administrator does not receive amounts directly from users and cannot be held responsible for errors (bugs), inaccuracies, delays or additional charges of third parties and does not owe a refund of overpaid amounts, unless there is a significant discrepancy between the amount specified in the game/platform and the amount received by the Administrator for the respective service/product/offer.
  7. The amounts paid are not recoverable in cash to Users in the form of any currency or any payment instrument. If a User is being sanctioned due to gaming and/or behavior, and/or practices inconsistent with these Terms of Service, the Administrator is not obliged to transfer virtual attributes from the sanctioned User’s account to a new account, or to somehow compensate the owner of the account and/or virtual attributes associated with that account.
  8. The Administrator has the right, at his discretion, not to offer any more functions which allow the players to create content. This also includes the right to remove the chat function in the lobby.
  9. It is possible that a prize fund is formed when launching competitions and/or tournaments in any of the offered games. The prize fund consists of virtual products provided by the Administrator, which are distributed among the users ranked in the first few places, and the details are regulated in the rules for conducting the respective tournament. Only registered Users are entitled to participate in tournaments’ registration under these Terms of Service.
  10. When participating in games and tournaments offered by our products, there are no cash prizes. Merchandise distribution is only possible in exceptional cases if it is provided by a sponsor for the purposes of the tournament or game. Possible winnings from the user’s participation in the relevant tournament, competition or game are the corresponding part of the virtual attributes from the prize pool – under the conditions of the specific tournament, competition or game, possibly – subject prizes provided exclusively by a sponsor and / or virtual goods – participation facilities of users in specific games offered in our products.
  11. The virtual attributes won by a given user cannot be redeemed and/or repurchased by the Administrator and/or sold to other users and third parties. Any such agreement between users and/or third parties will not be binding for the Administrator. A user’s virtual attributes do not constitute a liquid and demandable claim against our products.
  12. The relationship between the Product Sponsors and the Administrator, which arises in the exchange of users’ virtual attributes for material and other prizes, is not subject to these Terms of Use and is negotiated directly between the Sponsor and the Administrator.
  13. In the case of account termination, regardless of the reasons for this, as well as in cases where a user has purchased a certain amount of virtual attributes, but subsequently does not use them, the user has no right to request the return of already paid monetary amounts.

§ VI. Subscription Terms

Some of our games may offer subscription services. If you purchase a subscription, by clicking on the purchase button, you request that we immediately start providing the subscription services and enter into a contract for the provision of a subscription service and the subscription fee due is paid through the respective payment service provider. You also authorize a recurring subscription fee to be charged with the amount specified at the time of purchase.

For subscription services purchased in an Our game played on a third-party platform such as Facebook, Apple or Google, the third-party platform will charge you for the subscription fee and the platform’s payment terms will apply. Please review the appropriate third-party platform’s payment terms for additional information.

Subscription charges will be applied to the payment instrument you provide when you start your subscription (or to a different payment instrument, if you change your account information). Please note that prices and charges are subject to change. If We make a change to the periodic subscription rate, we will let you know in advance.

Your subscription will automatically renew at the start of each billing period unless and until you terminate your subscription or we terminate it. You must cancel your subscription before it renews each billing period, otherwise payment of the next billing period’s subscription fees will be taken automatically via your chosen payment method.

For subscription services purchased in Our game played on a third-party platform such as Facebook, Apple, or Google, you may cancel at any time directly through the third-party platform. Please contact these platforms for information regarding canceling auto-renewing subscriptions.

SUBSCRIPTION PAYMENTS ARE NON-REFUNDABLE AND AMOUNTS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIODS ARE NON-REFUNDABLE.

RESTORATION.
The right of withdrawal when entering a distance contract in the European Union, regulated by Directive 2011/83/EU on consumer rights, which gives consumers a 14-day period to withdraw from the contract when buying goods or services at a distance (e.g. online purchases) is not applicable to the services we offer. By giving your consent to the provision of subscription services by us, you declare your knowledge and consent that the digital content – the subject of such subscription services will be immediately available, and you may start using it, and that thereby you lose your right to opt out of subscription services for the relevant period. Our games may occasionally offer a one-time or time-limited bonus to players who have a current subscription or who agree to start a subscription. You understand that these items, which would normally be marked as “bonus” items, will not be part of your current subscription.

§ VII. Ethics and User behaviour

1. Multiple profiles (multi-accounting)

Multi-accounting means registering more than one account by one User. Multi-accounting is prohibited and subject to sanction by blocking and deletion of all registered User accounts without any notification. All accumulated virtual attributes and virtual items will be withdrawn from the User, without any due compensation. Penalties for violation of this rule apply no matter if the accounts are used effectively by the User who registered them or not. Entering the game by a single User simultaneously through Our Products and through our partners’ sites is prohibited. For the purposes of the preceding sentence “partner” are all the sites that link to content.

2. Entering with other user’s account (account sitting)

Entering with other User’s account (account sitting) is prohibited. Your game account is yours only and can not be used by third parties.

3. Account termination

If an account is terminated, it cannot be brought back, regardless the circumstances. Once terminated, the account is deleted from our databases permanently and irreversibly. In some specific cases it is possible to retain some information for a certain period after you have closed your account. For more details, please read our Privacy Policy.

Bugs and breaches

  • A “bug” is considered to be a weakness or an honest mistake in the product code, which allows the User to benefit from the game in a manner which is not allowed, or an activity and/or which prevents the server, team and/or software to carry out the set and anticipated tasks.
  • If a User finds a bug in the game, they must immediately cease use of this bug, not disclose its existence and immediately notify the Administrator about it, pointing out the bug in question and its possible negative effects.
  • For the use and non-report of a bug, the User shall be sanctioned by deletion of the account and revocation of all available at the time virtual benefits.
  • For direct entry into other User’s account without the knowledge of the owner (i.e. hacking) or indirect interference with the game of another User/foreign account and any malicious action against another person, the offender shall be sanctioned by deletion of the account and revocation of all available at that time virtual benefits.
  • Upon a deliberate attempt to circumvent the system with the intent to impede the work of the servers, as well as an attempt to manipulate the codes of the game, the breaching party shall be sanctioned by deletion of the account.

5. Scripts and bots

  • Bots are automated scripts in any form, simulating activity in an account (not including the automated scripts of the game). The use of any bots and scripts is strictly prohibited and shall be punished by deletion of the account and revocation of all available at that time virtual benefits.

6. Abusive Behaviour

Being abusive towards others reduces the enjoyment from the game. When engaging in any kind of in-game communication, we kindly ask that you are respectful of others.

Here are some, but not all, behaviours that we consider inappropriate and will not be tolerated:

  • Hate speech, racism and other discriminatory language
  • Obscene or sexually explicit banter
  • Threats or harassment
  • Excessive swearing
  • Bullying
  • Belittling

If you encounter another player being abusive towards yourself or others, please let us know by using the report button inside the chat. Reports are reviewed by our trained moderators who will take appropriate action.

Consequences of misconduct: Abusive behavior can lead to temporary ban or even permanent game account closure. Making false reports can lead to the same.

7. Buying, selling and sharing game accounts

Selling, buying, sharing or giving game accounts to other players is against our terms of service and never endorsed. Never share your login credentials! An administrator will never ask about your username or password.

8. Cheating

It is unacceptable to lose on purpose, communicating with your partner during play to expose your cards or any other behavior that is considered unlawful play. Such behavior can and shall be punished with a temporary ban or termination of the account.

9. Others

  • Strictly prohibited are all and any forms of blackmail, insults, threats and/or discriminatory statements, which are made by and/or to Users and/or Administrators or team members of Our Products, as well as publishing and spreading of content, which is offensive, offending good manners, unworthy, pornographic, violent, inappropriate, provoking towards hate and intolerance, aggressive or in other way breaking the law and/or the protected rights and legal interests of other individuals, disturbing of other Users with the introduction of meaningless combinations of symbols, making deals and playing in a team with other players and forcing of partners to certain actions, making deals with other players using chat systems, offered by third parties, purposeful blocking of games and communication processes of any sort, influencing the end of the game with deals, program interventions and other illegal means.
  • Strictly prohibited is any violent behavior towards another User intending to delete their account or placing ultimatums to add account sitters, participation in games with more than one account, sharing a password or incitement to a violation of the Terms of Service of Our Products.
  • Users may not advertise on Our Products, whether under the form of use of avatars and/or other images of advertising nature, or the exchange of messages between Users whether carried out with the consent of the advertiser (owner of the advertised brand) or not.
  • Any violation of the prohibitions as per this section of the Terms of Service found by the Administrator shall be sanctioned by deletion of the User’s account, and withdrawal of all available at that time virtual items associated with the account. In addition, the Administrator is entitled to receive compensation from the breaching party for any other damages suffered as a result of the infringement (including all eventually imposed fines and penalties by the competent authorities).
  • Admin Staff impersonation
  • Phishing other players’ accounts
  • Refund abuse
  • Knowingly exploiting a bug
  • Encouraging others to break the rules
  • Misuse of in-game chat for Spamming & Scamming

10. Who can use our products

We want everybody to use our products freely, but to provide better service and safe environment, there are some limitations For that reason, you must:

  • Provide accurate information about yourself.
  • Create only one account (your own) per game.
  • Not share your password, give access to your game account to others, or transfer your account to anyone else (without our permission).

We try to make our games broadly available to everyone, but you cannot use it if:

  • You are under 18 years old.
  • You are a convicted sex offender.
  • We previously disabled your account for violations of our terms or policies.
  • You are prohibited from receiving our products, services, or software under applicable laws.

11. What you can share and do on our game

We want people to use our games to express themselves and to share content that is important to them, but not at the expense of the safety and well-being of others or the integrity of our community. You therefore agree not to engage in the conduct described below (or to facilitate or support others in doing so):

  1. You may not use our Products to do or share anything:
    • That violates these Terms and other terms and policies that apply to your use of the Products.
    • That is unlawful, misleading, discriminatory or fraudulent.
    • That infringes or violates someone else’s rights.

  2. Uploading viruses

You may not upload viruses or malicious code or do anything that could disable, overburden, or impair the proper working or appearance of our Products.

  1. Collecting data

You may not access or collect data from our Products using automated means (without our prior permission) or attempt to access data you do not have permission to access.

We can remove content you share in violation of these provisions and, if applicable, we may take action against your account, for the reasons described below. We may also disable your account if you repeatedly infringe other people’s intellectual property rights.

Where appropriate, we will take steps to notify you when we remove your content for violating our Community Standards. We may not be able to provide notice in all cases, for example if we are prohibited from doing so by law or where it might harm our community or the integrity of our Products. To help support our community, we encourage you to report content or conduct that you believe violates your rights (including intellectual property rights) or our terms and policies.

12. The permissions you give us

We need certain permissions from you to provide our services:

  1. Permission to use content you create and share:

You own the content you create and share on Our Products you use, and nothing in these Terms takes away the rights you have to your own content. You are free to share your content with anyone else, wherever you want. To provide our services, though, we need you to give us some legal permissions to use that content.

By creating your account, you authorize us to save, copy, display, reproduce, adapt, use, treat this information in a confidential and appropriate manner, but the audience for your photos is public.

  1. Intellectual property rights

Specifically, when you share, post, or upload content that is covered by intellectual property rights (like photos or videos) on or in connection with our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content. This means, for example, that if you share a photo on our games, you give us permission to store, copy, and share it with others such as service providers that support any of our Products you use. For more details, please read our Privacy Policy.

  1. License ending

You can end this license any time by deleting your content or when you ask us to delete your account. You should know that, for technical reasons, content you delete may persist for a limited period of time in backup copies (though it will not be visible to other users). In addition, content you delete may continue to appear if you have shared it with others and they have not deleted it. For more details, please read our Privacy Policy.

  1. Ads and sponsored content

Permission to use username, profile picture, and information about your actions with ads and sponsored content: You give us permission to use your username and profile picture, as well as information about actions you have taken on our products, such as game progress and points, and your account level in relation to ads, offers and other sponsored content that we display on our products, without giving you the right to any remuneration in your favor.

  1. Software update

Permission to update software you use or download: If you download or use our software, you give us permission to download and install upgrades, updates, and additional features to improve, enhance, and further develop it.

§ VIII. Limited liability

  1. The Administrator cannot give a guarantee that the services offered on Our Products, will at all times:
    • meet the requirements and subjective expectations of each individual User for the content on Our Products and the services offered there;
    • be uninterrupted, timely, reliable and secure and will operate 24 hours a day, 7 days a week without being allowed technical and human errors;
    • provide at any time correct and reliable results.
  2. The registration of a User to Our Products does not guarantee any special treatment by the Administrator. Users expressly agree that the Administrator does not control and is not obliged to exercise such control over (a) which Users access the products; (b) the content that each individual User has access to; (c) how Users interpret and comprehend the contents of the products accessed and/or (d) what actions or omissions may each User undertake as a result of his/hers access to the products and theirs contents. Therefore the Administrator cannot be held responsible for any adverse consequences which might affect one and/or more Users as a result of access to the products and use of the services offered thereon.
  3. Products, services, content, website, and software of all kinds are offered to Users in the form in which they are available at the time, without taking any warranties – whether explicitly, or by implication – on their suitability for use or functional fitness to the objectives of each individual User.
  4. The Administrator restricts to the full extent permitted by applicable law, liability for the accuracy, reliability, accessibility, universality, legality or operability of materials and/or services offered on Our Products. By using the Products each User understands and accepts that the Administrator is not responsible for any damages due to (a) use of the Products; (b) downloaded information contained on the Products; (c) unauthorized use of images, information or data by upload and/or download from the Products by other Users; (d) temporary or permanent inability to access Products’s content because of, including but not limited to, viruses, Trojan horses or other similar parasitic programs of destructive nature.
  5. By accessing it, Users of the Products may have access to other domains, websites, mobile applications, social networks. These other domains, websites, mobile applications, social networks are not under the control of the Administrator and/or the Our Products. Unless explicitly stated otherwise, nor the Administrator, neither members of the team supporting Our Products warrant and declare any facts and circumstances in relation to other domains, websites, mobile applications, social networks, including in terms of information security and its character.

§ IX. Additional provisions

1. Other

  1. If any provision of these Terms of Service be declared invalid or unenforceable by a competent court, arbitration or other competent authority, other provisions of the Terms of Service, as well as rights and obligations of the Parties based on these other provisions retain their effect. Null and void provisions shall be deemed unwritten in these current Terms of Service and should be replaced by the parties in good faith with applicable and mutually acceptable provisions with similar meaning and effect to that of the null and void provision.
  2. The failure or delay of the Administrator to exercise their rights, right in default, judgment, agreement or other rights under these Terms of Service shall not constitute a waiver of any rights. Single or partial exercise of any such right shall not restrict a future full exercise and does not constitute a waiver of any other rights under these Terms of Service. All waivers or consents of the Administrator granted in these Terms of Service must be in writing.
  3. These Terms of Service shall take effect and bind the parties thereto and their successors. Notwithstanding the preceding sentence, neither party will be entitled to transfer any part of its obligations under these Terms of Service without the prior written consent of the other party. This provision can not be interpreted and applied in a way that limits the ability of the Administrator to transfer their own rights and obligations to a related party, if necessary, or is prompted by reasons of convenience.
  4. These Terms make up the entire agreement between you and us regarding your use of our Products. They supersede any prior agreements.
  5. Some of the Products we offer are also governed by supplemental terms. If you use any of those Products, you will be provided with an opportunity to agree to supplemental terms that will become part of our agreement with you. To the extent any supplemental terms conflict with these Terms, the supplemental terms shall govern to the extent of the conflict.
  6. If any portion of these Terms are found to be unenforceable, the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by us.
  7. The rights and obligations under these terms are personal and non-transferrable.
  8. These Terms do not confer any third-party beneficiary rights. All of our rights and obligations under these Terms are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
  9. You should know that we may need to change the username for your account in certain circumstances (for example, if someone else claims the username and it appears unrelated to the name you use in everyday life).
  10. We always appreciate your feedback and other suggestions about our products and services. But you should know that we may use them without any restriction or obligation to compensate you, and we are under no obligation to keep them confidential.
  11. We reserve all rights not expressly granted to you.

2. Contact us

If you have any questions or complaints about these Terms of Service you may email us or contact us at:

[email protected]

All other inquiries should be directed to:

[email protected]

CASUALINO JSC
58 DEBAR STR., 8TH FLOOR
9000, VARNA
BULGARIA
+359894450585 (Not for customer support)

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